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ABOUT US

HONG KONG MERRY CHOICE ENTERPRISES LIMITED is a Hong Kong-based global fashion company specializing in women's apparel. We provide high-quality, stylish, and comfortable fashion products to customers worldwide, especially in Europe and North America. With a strong focus on product quality, fashionable designs, and customer satisfaction, our products are highly appreciated by customers and enjoy a high repeat purchase rate.

Business Scope: Global e-commerce sales of women's fashion apparel.

Address: Unit 29, 10/F, Enterprise Centre, No. 11 On Lai Street, Sha Tin, Hong Kong

  • 1.Processing Time

    All products undergo quality inspection before shipment. Processing typically takes around 3 days. Orders placed near weekends may experience slight delays.

  • 2.Delivery Time

    1. About 90% of packages are delivered within 15 days after shipment.
      International logistics may be affected by factors such as flights, customs inspections, weather, or unforeseen global events. Tracking updates may not always be timely.
  • 3.Delay Policy (Important)

    1. If your package is delayed, please do not file complaints. We offer the following solutions:
    2. If not delivered within 30 days:
    • Option 1: Free reshipment (with a complimentary gift)
    • Option 2: Full refund + $20 coupon

Refund & After-Sales Policy

  1. Refunds for Product Quality Issues
    If you discover a product quality issue, please contact us within 7 days of receiving your order. If the item needs to be returned, the buyer is responsible for the return shipping costs. Once we receive the returned item, we will issue a full refund promptly.
  2. Issues Reported After 7 Days
    For quality issues reported more than 7 days after delivery, we may not be able to provide a full refund. Since our products are considered consumable items, it can be difficult for us to determine whether an issue resulted from a product quality problem or normal wear and tear caused by use.

For this reason, we strongly recommend that you carefully inspect your item as soon as you receive it and contact us promptly if you notice any problems. We are committed to providing timely and responsive after-sales service and will review each case and provide an appropriate solution whenever possible.

Please note: Requests made after the 7-day period are handled according to our applicable after-sales policy and may be eligible for solutions such as a replacement or partial refund, depending on the specific circumstances.

About our purchase

Customer Support

If you encounter any issues, please contact us first. We are committed to resolving every problem. With 5 years of cross-border experience, we ensure that no customer suffers a loss.
However, if a complaint or dispute is filed without communication, we reserve the right to refuse future service.

Thank you for your understanding and support.

What should you do if you find a product quality issue?

Please communicate with us within one week of receiving the goods. We will handle it for you, including resending the package or issuing a refund. Since our products (clothing and bags) are daily consumables, if more than one week has passed, we will assume that there is no quality issue with the product, and we will not be responsible for any damage caused by use.

Shipping Details

Each order will be shipped out within 24-72 hours. Generally you will receive your goods within 20 days.

And you will get our tracking info after we ship out . if you have any problem please message our customer service with:+852 9437 4305

How can I pay for my order?

We accept all major credit cards, as well as PayPal.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.

Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience and appreciate your understanding!

What should I do if the product I received is damaged during shipping, defective, or not what I ordered?

Please follow these steps:


Keep evidence - Save all packaging materials and take clear photos/videos of the issue.

Document details - Record the unboxing process if possible.

Contact us - Reach out to our customer service with:‪+852 9437 4305
1. Your order number
2. Photos/videos of the problem
3. Description of the issue

We'll investigate and resolve your case as quickly as possible.

Does the price include tax?

The price already includes tax. You can proceed with payment directly.